How does it work?

24/7 Call Answering and Virtual Receptionist Services

Ensure your law firm never misses a call with our 24/7 answering and virtual receptionist services. Our team is dedicated to providing seamless and professional support around the clock, so you can focus on your clients and cases without worrying about missed opportunities or client dissatisfaction. By entrusting your call management to us, you can enhance client communication, streamline your workflow, and improve overall client satisfaction.

Our comprehensive services include:

• Legal Call Answering and Support: Professional handling of incoming calls with knowledgeable support tailored to your law firm’s needs.
• Spanish Call Support: Bilingual receptionists available to assist Spanish-speaking clients, ensuring clear and effective communication.
• Legal Intake and Outbound Calling: Efficient client intake and follow-up calls to maintain strong client relationships and smooth case management.

Message taking:

Operators are trained to collect information from the caller to then relay to you a detailed message with validated information. Different message templates can ensure that particular questions or information that is important to your business is not missed upon collecting the messages from your callers.

Call patching/routing:

Our operators can patch a call to you or route that call to the appropriate person in your team. Patching is typically done “warmly,” which means that the operator will let you know who is on the line and what they want before putting them through. If you don’t want to take the call, you can let the virtual answering service representative know, and they will politely let your caller know you are unavailable and take the message.

Here’s how we sound:

Appointment scheduling:

You can trust that our virtual Answering Services will adapt to the calendar software you may be most comfortable with and schedule your callers and potential clients through a link you can provide. That way, whenever someone calls, you are not missing out on an opportunity because you were unable to schedule them at the first chance you had.

Here’s how we sound:

After hours answering:

Your client’s needs may not sleep but you do! Your virtual answering service can take in those calls and decide whether the call should be regarded as an emergency and contact you or just take a message so you can take care of it tomorrow.

Overflow answering:

All businesses have rushes. Sometimes these are seasonal, sometimes daily, weekly, or monthly. Hiring a virtual answering service for overflow answering ensures that the calls that exceed your team’s capacity do not go unanswered.

Frequently asked questions:

Calls will often be about a quick question. Do not let these calls deter you from your daily agenda. A virtual answering service can easily answer those calls and any frequently asked questions that may come with them. If a caller has a question that is not within your FAQs, the virtual answering service operator can either take a message, schedule them, or patch them through to you.

Order and support ticket processing:

If you have made an investment in an online solution to take in orders or support tickets, then you should also make an investment in a virtual answering service that can ease your client’s path to enter in their orders or support tickets. Virtual answering service operators can easily access these links and input the necessary information as they have your client on the line.