Frequently Asked Questions

• Price! We have the lowest prices of all answering services out there.
• Industry focused teams! We may have dozens of operators, however, you will always have the same 4 to 6 operators answering calls for your company. This ensures that they develop a familiarity with your business and clients and provide a better service than a company who bounces your calls around a pool of dozens of agents.
• Customer service! Any onboarding process or changes to your script or account are
  done within a couple of hours, not days.

Yes! All of our operators are fully bilingual with an English and Spanish proficiency level of 92% and above. They are also college graduated and trained to handle calls in a professional manner!

No! Our terms and agreements are month to month. If you want to stop service just let us know and you will not receive any other invoices.

Only if you want to. We can provide a number for you but the majority of our clients choose to use the number they have marketed and own and forward to the number that we assign to them.

Yes! And there is no extra cost for these either besides the minutes that the operator will be on the call which directly impact your plan. Just send us an email and we will get the outbound call done within half an hour or at the specific time you request it.

Our headquarters are in Miami, FL. However, part of our labor force is located in El Salvador, Central America. Regardless of where we take your call, our operators work on-site to ensure maximum call quality and supervision.

Your building’s answering service may sound impersonal as they do nothing but take a message. We use a highly sophisticated script and call answering software so we sound as a member of your team.

Pretty much anything! We can do light intake, webform filling, schedule appointments, take messages, patch calls, provide information, and more! Everything is included in our plans so you do not have to pay extra!

That depends on how many calls you get! Our smallest plans are only $79 per month. But on average, our clients pay between $149 and $259 per month!

Payment is made via credit card. Once you have completed the 2 week free trial. We will collect your card information securely and our payment processor will run it every month through the duration of your tenure as our client.

When we patch calls, we do so through a “warm transfer.” This means that we will call you first and let you know who is on the line. If we cannot reach you, we will get back to the client and inform them you are currently unavailable or on another call.

At Easybee we make sure to hire our own staff, we also train them over the course of 6 weeks to ensure the quality of our service.