305-447-7022
24/7 Call Answering Service
Most answering services stop at the message. Answering Service Plus keeps going. A dedicated bilingual team acts as your intake desk, taking the full case detail on the first call, sends your retainer for signature, follows up on the ones that go quiet, and logs all of it inside your CRM.
It is the same live 24/7/365 answering your firm knows from Easybee, with the work that happens after the call included. Your firm sets the intake script, the qualifying questions, and the rules for what gets escalated and when.
Answering Service Plus comes with a one week free trial. Call us at 305-447-7022 and we will map your intake questions, your CRM, and your escalation rules before a single call comes through.
Everything in our standard answering service, plus a dedicated intake team working inside your systems. Plus is available on the same minute tiers as the standard service, and outbound minutes draw from your monthly plan like any other call.
Both plans answer your calls live in English and Spanish, 24/7/365. Plus adds the work that happens after the call is answered.
| Answering Service | Answering Service Plus | |
|---|---|---|
| Live bilingual answering, 24/7/365 | ✓ | ✓ |
| Message taking and call transferring | ✓ | ✓ |
| Appointment scheduling | ✓ | ✓ |
| Dedicated intake team | ✗ | ✓ |
| In depth intake on the first call | ✗ | ✓ |
| Contracts sent and followed up | ✗ | ✓ |
| Our operators work inside your CRM | ✗ | ✓ |
| Direct contact with the team on your account | ✗ | ✓ |
| Unlimited outbound calling | Available as an add on | ✓ |
| Free trial | Two weeks | One week |
A caller with a real case will tell their story once. If the person answering can only take a name and a number, that story gets told again to a paralegal two days later, or it gets told to the firm that picked up first.
Our team works from your qualifying questions. They capture the facts your firm needs to assess the matter, flag conflicts, note deadlines and dates, and route anything urgent the way you told us to route it. What lands in your CRM is a file your team can act on, not a callback slip.
Because the same team covers your account, they learn your practice areas and your terminology over time. Your callers are not explaining themselves to a stranger every time they call.
A caller who is ready to sign on Tuesday is not always ready to sign on Friday. Signed retainers are lost in that gap more often than they are lost to a competitor.
With Plus, we send the agreements your firm has prepared and approved for electronic signature, then follow up on the ones that go quiet. Our team sends and chases the documents you give us. They do not draft them, negotiate them, or advise your callers on their contents. Every document originates with your firm.
Follow ups on missing documentation, callbacks to web form leads, scheduling, rescheduling and confirmations. With Plus there is no per call or per request charge for any of it, and outbound minutes come out of your monthly plan allowance like any other call. Outbound is for people already connected to your firm.
Notes that live in someone else’s system are notes your team has to move. Our team works directly inside your CRM or intake platform, so the record is created where your firm already works. We work with practice management tools including Clio, MyCase and PracticePanther, and access is set up during your first week.
You stay in contact with the team handling your calls, not a ticket queue. Scripts, qualifying questions and escalation rules can be adjusted as your caseload changes, without starting over each time.
Plus adapts to the demands of your practice, whether your intake runs on volume, on urgency, or on documentation.
Urgent matters escalated on your rules.
Consistent intake across a fast moving caseload.
Compassionate handling of sensitive first calls.
Full intake while the caller is still on the line.
An intake team without an in house hire.
Bilingual intake and document follow up.
Careful intake for clients planning ahead.
Answering Service Plus comes with a one week free trial, so your intake team is live before you commit.
The first call decides whether a matter becomes a case. Our team is trained in legal terminology and in your firm’s own qualifying criteria, so the caller is assessed properly the first time rather than passed along for someone else to assess later.
Plus starts with setup. Before your first call we build your intake script, connect your CRM, and agree your escalation rules with you. That work is why the Plus trial runs one week rather than the two weeks on our other plans, your team is live and working from day one instead of learning on your callers.
Call us at 305-447-7022 or start your free week to see what full intake does for your firm. If your practice only needs calls answered and messages taken, our standard legal answering service may be the better fit, and we will tell you so.
Both plans answer your calls live 24/7/365 in English and Spanish. Answering Service Plus adds a dedicated team acting as your intake desk, in depth intake on the first call, contracts sent for signature and followed up, our operators working inside your CRM, and unlimited outbound calling. The standard service is built around answering and message taking. Plus is built around converting the caller.
It means there is no per call or per request charge for outbound work. You can send us as many follow ups, callbacks and scheduling requests as your practice needs. The minutes those calls use are counted against your monthly plan allowance, the same as inbound minutes, so unlimited refers to the number of calls rather than uncapped minutes.
No. Your firm prepares and approves every document. Our team sends those documents for electronic signature and follows up with the recipient if they have not signed. We do not draft agreements, negotiate terms, or advise your callers on the contents of any document.
Contract sending and follow up is part of Answering Service Plus. A fee applies for each contract signed, quoted for your firm during onboarding. See our pricing page for how the plans are structured.
Plus begins with account setup: building your intake script, connecting your CRM, and agreeing your escalation rules. That work happens before your first call, which is why the Plus trial runs one week. Our standard answering service comes with a two week trial.
We work inside practice management platforms including Clio, MyCase and PracticePanther, and we can work in most intake or case management systems that support additional users. Access is set up during your first week so your team is logging calls in your system from the start.
Yes. Plans can be changed month to month in either direction. If your intake volume grows or slows, the plan can follow it.
Remember That Our Virtual Receptionist Service Is Only
Available In The United States
