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How to Manage Your Callers’ Emotional Needs Correctly — A Guide for Law Firms
How to Manage Your Callers’ Emotional Needs Correctly — A Guide for Law Firms

Law firms get one of the highest numbers of calls out of any industry — thanks to the delicate nature of their work. You see, whenever someone finds themself in a tricky situation, contacting a lawyer is mostly the first thing that comes to their…

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3 Advices from a Phone Answering Service CEO
3 Advices from a Phone Answering Service CEO

Back in 2016, I was first introduced to the phone answering service and virtual receptionist industry. As we set off to start Easybee from scratch, we thought we were pioneering the use of shared resources to take on such a fundamental business process like answering…

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Increase Competitiveness of Your Organization With a Customer Service Team
Increase Competitiveness of Your Organization With a Customer Service Team

As a thriving business of today’s fast-paced world, you have to allocate your resources to tons of different activities. From developing marketing campaigns to deploying SEO tactics to ranking higher on Google, there’s a lot to cover. However, amongst all these key areas of importance,…

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We Have Got Your Calls!
We Have Got Your Calls!

Running a business incorporates a very demanding set of tasks. From managing your existing workforce to hiring new top talent, and taking care of your customer calls to handling their text messages — there’s a lot to cover. Customer support is arguably one of the…

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The Type of Call You Don’t Want to Handle but an Answering Service Does
The Type of Call You Don’t Want to Handle but an Answering Service Does

As a representative in a thriving company, you know the value of high-quality customer support. However, if you’ve ever had the experience of handling customer queries, you’d know that responding to customers isn’t the easiest job ever. A customer support agent has to deal with…

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The Most Influential People in the Sales Calls Industry
The Most Influential People in the Sales Calls Industry

The sales industry is a very unique one. No college degree can make a perfect salesman — as the traits of great sales reps come from various professional experiences. There’s only so much you can learn about selling effectively from youtube courses or college degrees.…

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Before Hiring an Answering Service: Meet Easybee’s Process
Before Hiring an Answering Service: Meet Easybee’s Process

So you have made the decision that an answering service is what your business needs to get to the next level. That is great! An answering service can help you streamline your operation, rendering you more efficient, while it improves your customer service. At this…

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How to Become an Expert at Customer Service
How to Become an Expert at Customer Service

Customer service is something easy to start, but incredibly difficult to master. There’s a massive skill gap between novice and professional customer support agents that represents the years of experience that goes into becoming an expert. That said, becoming an expert at anything is not…

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Things Everyone Gets Wrong About Phone Answering Service
Things Everyone Gets Wrong About Phone Answering Service

Phone answering services are the pinnacle of the customer support field in modern times. As identified, small- and medium-sized businesses can’t afford to build their in-house, fully-fledged customer support teams. That’s where phone answering services come into play. But that’s not to say larger enterprises…

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