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How a Virtual Receptionist can Help with Appointment Scheduling
How a Virtual Receptionist can Help with Appointment Scheduling

Business owners often find themselves burning the candle at both ends. You have customers that need your attention in person, business tasks that need completing, and phones to answer. If you miss those phone calls, you may miss potential appointments and provide poor customer service.…

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An Answering Service’s Benefits: A Success Story
An Answering Service’s Benefits: A Success Story

When we talk about the benefits of an answering service for a business, the list is extense. However, the best way to convey the benefits of an answering service is through a case study. Today, we examine one of our clients, a successful law firm…

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Why Empathy Is a Priority for Your Brand
Why Empathy Is a Priority for Your Brand

While dealing with your potential customers or clients on the phone, showing empathy is one of the most important ways to build an emotional connection with them. However, many novice businesses underestimate the value of empathy, and don’t even pay attention to how a little…

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How to Manage Your Callers’ Emotional Needs Correctly — A Guide for Law Firms
How to Manage Your Callers’ Emotional Needs Correctly — A Guide for Law Firms

Law firms get one of the highest numbers of calls out of any industry — thanks to the delicate nature of their work. You see, whenever someone finds themself in a tricky situation, contacting a lawyer is mostly the first thing that comes to their…

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3 Advices from a Phone Answering Service CEO
3 Advices from a Phone Answering Service CEO

Back in 2016, I was first introduced to the phone answering service and virtual receptionist industry. As we set off to start Easybee from scratch, we thought we were pioneering the use of shared resources to take on such a fundamental business process like answering…

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Increase Competitiveness of Your Organization With a Customer Service Team
Increase Competitiveness of Your Organization With a Customer Service Team

As a thriving business of today’s fast-paced world, you have to allocate your resources to tons of different activities. From developing marketing campaigns to deploying SEO tactics to ranking higher on Google, there’s a lot to cover. However, amongst all these key areas of importance,…

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We Have Got Your Calls!
We Have Got Your Calls!

Running a business incorporates a very demanding set of tasks. From managing your existing workforce to hiring new top talent, and taking care of your customer calls to handling their text messages — there’s a lot to cover. Customer support is arguably one of the…

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The Type of Call You Don’t Want to Handle but an Answering Service Does
The Type of Call You Don’t Want to Handle but an Answering Service Does

As a representative in a thriving company, you know the value of high-quality customer support. However, if you’ve ever had the experience of handling customer queries, you’d know that responding to customers isn’t the easiest job ever. A customer support agent has to deal with…

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The Most Influential People in the Sales Calls Industry
The Most Influential People in the Sales Calls Industry

The sales industry is a very unique one. No college degree can make a perfect salesman — as the traits of great sales reps come from various professional experiences. There’s only so much you can learn about selling effectively from youtube courses or college degrees.…

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