
Virtual receptionists can be one of the best ways to make your company productive and even increase your bottom line. However, people believe many myths about virtual receptionists and how they work that stop most people from using one. We’re here to debunk these top…

Have you thought about trying the Easybee free trial for virtual receptionist service but aren’t sure if you should? Maybe you’re on the fence because you aren’t sure what a virtual receptionist does and how it could help. We’re here to share with you the…

Business owners often find themselves burning the candle at both ends. You have customers that need your attention in person, business tasks that need completing, and phones to answer. If you miss those phone calls, you may miss potential appointments and provide poor customer service.…

When we talk about the benefits of an answering service for a business, the list is extense. However, the best way to convey the benefits of an answering service is through a case study. Today, we examine one of our clients, a successful law firm…

While dealing with your potential customers or clients on the phone, showing empathy is one of the most important ways to build an emotional connection with them. However, many novice businesses underestimate the value of empathy, and don’t even pay attention to how a little…

Law firms get one of the highest numbers of calls out of any industry — thanks to the delicate nature of their work. You see, whenever someone finds themself in a tricky situation, contacting a lawyer is mostly the first thing that comes to their…

Back in 2016, I was first introduced to the phone answering service and virtual receptionist industry. As we set off to start Easybee from scratch, we thought we were pioneering the use of shared resources to take on such a fundamental business process like answering…

As a thriving business of today’s fast-paced world, you have to allocate your resources to tons of different activities. From developing marketing campaigns to deploying SEO tactics to ranking higher on Google, there’s a lot to cover. However, amongst all these key areas of importance,…

Running a business incorporates a very demanding set of tasks. From managing your existing workforce to hiring new top talent, and taking care of your customer calls to handling their text messages — there’s a lot to cover. Customer support is arguably one of the…