
Once you make a first impression, there’s no turning back. You don’t get another chance, even if you tell the person to let you make up for it. Even if it was a mistake or oversight, the customer will never forget their first interaction with…

Probably every Real Estate Professional has heard some variation of the 5 minute rule when it comes to contacting leads. If you haven’t let us put you up to speed with a few: Taking longer than 5 minutes to respond to a lead equates to…

The receptionist is the face of your company. It’s the first person your customers come into contact with when they call your company. Therefore, if you have a poorly trained receptionist answering the phone, it could be detrimental to your business. You can only make…

Business today is very competitive. You can't get comfortable with your clients or assume you're the only business in the industry. If you do, before you know it, competitors will steal your customers, and your business will struggle. So how do you retain your customers?…

As services and products become more niche and complex, the saying “the customer is always right” is easily refutable. As business owners, we know that there are certain things that the customer is plainly not right about. Nonetheless, as our goods and services become more…

It is unnecessary to say that missing a business call is a bad practice. But why? After all, there are voicemail boxes, texting, email, and all sorts of other communication that our clients and potential clients can use to reach us. Right? Well, truth is…

Today, many companies have remote employees. It can feel weird at first and make you feel out of touch, but with the right steps, you can successfully manage remote employees. At Easybee, we are a virtual answering service with remote employees worldwide. We’ve mastered the…

Empathy may not immediately come to someone’s mind when listing the necessary skills to run a successful business. Business leaders have always been regarded as strong minded and determined and often those qualities do not resonate with an empathetic persona. Yet, as markets have matured,…

You might think your business is doing just fine with voicemail. You answer your customer’s calls and always return calls as quickly as possible. But did you know that over 80% of callers won’t leave a voicemail? This means you could have an even higher…