Best Practices for Virtual Receptionists

Best Practices for Virtual Receptionists

Whether you're a veteran virtual receptionist or just starting your career working at a phone answering service, it's a good idea to review best practices for effective call handling from time to time. After all, your ability to answer the phone in a timely manner and...

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7 Phone Etiquette Tips for Virtual Receptionists

7 Phone Etiquette Tips for Virtual Receptionists

Whether you're a virtual receptionist just starting out or you're a seasoned veteran, you know it's important to practice good phone etiquette. Your mannerisms, tone and even facial expressions when answering a call could mean the difference between a satisfied...

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3 Ways Smiling Impacts Phone Calls

3 Ways Smiling Impacts Phone Calls

You may have heard that virtual receptionists and customer service reps should always smile when talking on the phone, but you might wonder: Is that just something people say without any real proof, or does it really impact the outcome of the phone call? The answer...

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4 False Stereotypes About Virtual Receptionists

4 False Stereotypes About Virtual Receptionists

The right virtual receptionist can make all the difference for a small business struggling to handle its calls. For startups to bakeries to construction companies, these businesses benefit from a dedicated service that can respond to potential customers right away....

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3 Reasons Your Realty Firm Needs a Virtual Receptionist

3 Reasons Your Realty Firm Needs a Virtual Receptionist

If you're a busy real estate agent, you probably spend a lot of your time on the phone. Clients and customers need to reach you at all hours, and nothing is more frustrating than to have a deal fall through because of a missed connection. That's why taking on a...

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