
How you talk to your clients on the phone can set the tone for your business. If clients don’t feel ‘warm and fuzzy’ when calling you, they are unlikely to do business with you in the future. Clients want to know they’ll get the answers…

Your brand’s reputation will make or break your business. With social media and review sites today, anyone can tear your business down with just a few words! That’s why your brand reputation is so important. But keeping it up can be a lot of work.…

You could build the best business idea, but without great customer satisfaction, your business won’t go anywhere. It’s a proven fact. Customers want to feel heard and seen. They don’t want you to look at them like a dollar sign and move on – they…

As a busy lawyer, you don’t have time to constantly answer the phone, but hiring a receptionist gets expensive. You have to answer the phone if you want to keep your clients, though. It’s a problem a lot of attorneys have. If you don’t want…

Spanish is the second most common language spoken in the United States. If your company doesn’t have someone who can talk to your Spanish speaking clients, it could hurt your bottom line. A Spanish phone answering service is the key to gaining more clients and…

If you don’t delegate your incoming calls to others, you could find your business suffering. It sounds crazy, right? Why would you delegate to others when it’s your business? The truth is that outsourcing your phone calls is the single easiest way to keep up…

Business owners have a lot on their plates – sometimes too much. When the phone is ringing off the hook, you have customers in front of you demanding your attention, and you have employees and vendors to supervise, it can be too much. Finding key…

It is very common to run into business lessons in the form of anecdotes as I skim through my LinkedIn feed. Recently, one of these posts caught my eye and has stuck with me. The post illustrates a conversation between a CFO and a CEO.…

As your business develops, you may find yourself in need of help. You do not know what with, you just know that there are not enough hours in the day to do everything you need to do. One task you can delegate is answering calls.…