
When we talk about the benefits of an answering service for a business, the list is extense. However, the best way to convey the benefits of an answering service is through a case study. Today, we examine one of our clients, a successful law firm…

Back in 2016, I was first introduced to the phone answering service and virtual receptionist industry. As we set off to start Easybee from scratch, we thought we were pioneering the use of shared resources to take on such a fundamental business process like answering…

As a thriving business of today’s fast-paced world, you have to allocate your resources to tons of different activities. From developing marketing campaigns to deploying SEO tactics to ranking higher on Google, there’s a lot to cover. However, amongst all these key areas of importance,…

Running a business incorporates a very demanding set of tasks. From managing your existing workforce to hiring new top talent, and taking care of your customer calls to handling their text messages — there’s a lot to cover. Customer support is arguably one of the…

Today’s thriving businesses aren’t all about selling great products or services, but they’re also about providing top-notch customer support. After-sales support is as essential as the quality of your offerings — that’s why the importance of customer support must not be neglected. Professionally answering your…

The sales industry is a very unique one. No college degree can make a perfect salesman — as the traits of great sales reps come from various professional experiences. There’s only so much you can learn about selling effectively from youtube courses or college degrees.…

Running a business is no joke. It requires a solid investment in terms of time, money, and other resources to grow a business. In the fast-paced markets of 2021, the quest of taking a business to success is even harder. In this article, we talk…

Customer service is something easy to start, but incredibly difficult to master. There’s a massive skill gap between novice and professional customer support agents that represents the years of experience that goes into becoming an expert. That said, becoming an expert at anything is not…

If your business wants to touch the heights of long-term success, it has to learn to keep its customers for as long as possible. And the best way to retain customers is by helping them whenever they need it. That said, providing excellent customer support…