305-447-7022
24/7 Call Answering Service
305-447-7022
24/7 Call Answering Service
Meet Nathaniel, the owner and founder of A Team Speech. Specializing in medical evaluations, his team’s expertise lies in speech and language evaluation, as well as psychological assessments. They primarily operate as government contractors, assisting individuals scheduled for evaluation by the US government.
A Team Speech focuses solely on evaluations and does not provide medical treatments. Nathaniel initially founded the business as a side hustle while working at a school for about seven years, viewing it as a secondary income source.
While working at the school and managing A Team Speech simultaneously, Nathaniel encountered difficulties handling incoming calls during his school hours, resulting in missed business opportunities. Seeking a solution to this challenge, he turned to an answering service.
Initially, Nathaniel struggled with scripting for his clientele, unsure of how to create an effective script. He was working with another answering service before he found Easybee. He struggled with them due to their unresponsiveness and sought to find a solution that better fit his needs.
He conducted an online search for various potential solutions. Funny enough, it was on a trip to El Salvador, where Easybee answers calls, that he made contact with one of our representatives. We hit it off and it was the start of a great partnership!
Nathaniel explained he was struggling to understand how to create a good call structure. As previously mentioned, he didn’t know what the best script was. But with Easybee, he found the guidance and mutual understanding that while operators are not experts, they work based on well-constructed scripts.
We collect vital information from callers and ask some filter questions. At the end of each call, we promptly send a detailed message with the information to Nathaniel.
We manage consultation scheduling to ensure no leads are missed, an aspect that is essential for the industry he is in.
We transfer all calls that require further technical assistance or specifically request to speak with Nathaniel. This patching is always done through a warm transfer. In the event he is unavailable, we proceed to take a message.
We have helped Nathaniel get the service to actually work for him. Things are going exactly as he wanted. Many of the tasks he used to do himself are now taken care of. The messages sent are clear and easy to understand, and the process is more organized for him.
He recommends others facing similar issues to definitely try it! Their lives will be easier, and they will be able to delegate certain aspects of the business, resulting in more time on their hands.
Remember That Our Virtual Receptionist Service Is Only
Available In The United States
