How to Turn Off Call Forwarding on Your AT&T Line (And What It Means for Your Business)

Call forwarding is a useful feature that lets you redirect incoming calls to another number, such as a virtual receptionist service like Easybee. However, there may be times when you need to turn it off—whether you’re back in the office, pausing service with a third party, or simply want calls to ring directly to your mobile again.

If you use AT&T, disabling call forwarding is straightforward and can be done via dial codes or through your AT&T account. This guide outlines both methods and explains how your call handling strategy may shift for overflow or after-hours needs.

On and Off Call Forwarding with AT&T

Turning Off Call Forwarding (Using Dial Code)

The quickest way to stop forwarding all incoming calls:

1. Open your phone’s dialer 
2. Dial #21# 
3. Press the Call button 
4. Wait for a confirmation tone or message 
5. End the call 

This deactivates unconditional call forwarding, which sends all calls to the forwarding number. After this, calls will ring directly to your AT&T device as usual.

Turning Off Specific Types of Forwarding

If you’ve set up conditional forwarding (used for overflow scenarios), you may need to disable them individually:

• #61# – Turn off forwarding for unanswered calls 
• #62# – Turn off forwarding when your phone is off or out of range 
• #67# – Turn off forwarding when your line is busy 

Dial each code and press Call to fully disable all types of call forwarding.

Overflow Call Handling Adjustments

If you use Easybee to manage overflow calls—those that come in when your line is busy or unanswered—disabling forwarding will stop those calls from reaching our receptionists. Overflow forwarding is often set up with conditional codes like *61*, *62*, or *67*.

When you deactivate these codes (as shown above), overflow management will pause. This could result in missed calls or voicemail messages if your line is unavailable. Consider keeping conditional forwarding active for busy or no-answer situations, especially during peak hours.

To resume overflow forwarding later, simply re-enter the appropriate conditional code with your Easybee number.

After-Hours Support Implications

Many businesses use call forwarding to route after-hours calls to Easybee receptionists so no opportunity is lost. If you’re turning off forwarding altogether, keep in mind that your business line will now ring or go unanswered after hours unless someone is available.

If your after-hours support strategy involves forwarding at the end of each business day, consider using a scheduled routine (set alarms/reminders) or enable/disable it manually as needed.

• To re-enable nightly: *21*[Easybee Number] 
• To disable in the morning: #21# 

If your business uses set working hours, a consistent on/off routine allows you to balance accessibility and boundaries without losing professional service after-hours.

Alternative Method: Turn Off Forwarding via AT&T Account or App

If you have a postpaid or business account:

1. Log in at att.com 
2. Go to My Devices and choose your mobile line 
3. Find Call Forwarding under device features 
4. Remove or disable the forwarding number 
5. Save changes 

Changes typically go into effect immediately.

Still Need Support? Easybee Has You Covered

Disabling call forwarding on your AT&T line is fast and easy—whether you’re adjusting your workday setup, ending vacation coverage, or temporarily stopping Easybee services. Understanding how to turn off both unconditional and conditional forwarding ensures full control over where your calls go.

If you’re an Easybee client and want to fine-tune your call strategy, whether for daily coverage, overflow, or after-hours, our team is here to help. Turning off call forwarding doesn’t have to mean missed opportunities—we’ll make sure every call is covered when you need it most.