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305-447-7022
24/7 Call Answering Service
Call forwarding is a useful feature that lets you redirect incoming calls to another number, such as a virtual receptionist service like Easybee. However, there may be times when you need to turn it off—whether you’re back in the office, pausing service with a third party, or simply want calls to ring directly to your mobile again.
If you use AT&T, disabling call forwarding is straightforward and can be done via dial codes or through your AT&T account. This guide outlines both methods and explains how your call handling strategy may shift for overflow or after-hours needs.
The quickest way to stop forwarding all incoming calls:
This deactivates unconditional call forwarding, which sends all calls to the forwarding number. After this, calls will ring directly to your AT&T device as usual.
If you’ve set up conditional forwarding (used for overflow scenarios), you may need to disable them individually:
Dial each code and press Call to fully disable all types of call forwarding.
Most people forward their AT&T line because there was no one available to pick up. Turning forwarding off doesn’t solve that — it just sends the calls back to a phone you can’t always reach.
Easybee answers your business calls with live bilingual receptionists, 24/7, from $84/month. US-based service, two-week free trial.
If you forward overflow calls—those that arrive when your line is busy or goes unanswered—to an answering service, disabling forwarding will stop those calls from reaching them. Overflow forwarding is often set up with conditional codes like *61*, *62*, or *67*.
When you deactivate these codes (as shown above), overflow management will pause. This could result in missed calls or voicemail messages if your line is unavailable. Consider keeping conditional forwarding active for busy or no-answer situations, especially during peak hours.
To resume overflow forwarding later, simply re-enter the appropriate conditional code with your answering service number.
Not currently covering overflow at all? That gap is what this setting was hiding. Here’s how overflow answering works for law firms.
Many businesses use call forwarding to route after-hours calls to a live answering service so no opportunity is lost. If you’re turning off forwarding altogether, keep in mind that your business line will now ring or go unanswered after hours unless someone is available.
If your after-hours support strategy involves forwarding at the end of each business day, consider using a scheduled routine (set alarms/reminders) or enable/disable it manually as needed.
If your business uses set working hours, a consistent on/off routine allows you to balance accessibility and boundaries without losing professional service after-hours.
If you have a postpaid or business account:
Changes typically go into effect immediately.
Disabling call forwarding on your AT&T line takes about thirty seconds. The harder question is what happens to the calls that used to be forwarded.
If you turned forwarding on because you were on a job site, in court, in a meeting, or simply out of hours, those calls are now ringing a phone nobody is holding. For most small businesses that means voicemail — and most callers don’t leave one. They call the next name on the list.
If you’re already an Easybee client: turning off conditional forwarding pauses your overflow coverage. Get in touch and we’ll help you set a schedule that keeps busy and no-answer calls covered while unconditional forwarding stays off.
If you’re not: this is what we do. Live bilingual receptionists answer your line 24/7, take messages, screen callers and book appointments — from $84/month, with a two-week free trial.
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