
You may have heard that virtual receptionists and customer service reps should always smile when talking on the phone, but you might wonder: Is that just something people say without any real proof, or does it really impact the outcome of the phone call? The…

Easybee virtual receptionists offer a valuable service for small businesses, especially those that are often off site with customers. When plumbers, electricians or HVAC professionals can’t be in the office because they’re busy repairing a leaky pipe, faulty wiring or a broken furnace, Easybee’s team…

Even if you have a virtual reception service picking up phone lines during the day, you'll still have incoming calls from time to time. Whether the phone is ringing from a direct outside caller or your answering service routed an important client through, knowing how…

A high-quality virtual reception service can save you time and money, but providing offsite answering services with the right information helps ensure maximum ROI. Here are five pieces of information to give your provider. 1. Your Brand Mission and Values Sure, your offsite receptionists aren't…

When you don't have to jump for every phone call and you know routine calls are being professionally answered and routed, you have extra time to attend to other business matters. If you're saving time with EasyBee virtual reception services, here are seven things you…

Did you know that the average annual cost for a full-time receptionist can be $30,000-$40,000 or more when you factor in benefits? Even a part-time receptionist, which many SMBs need because a single person can't man the phones every second of the business day, can…

Virtual receptionists are off-site providers who answer phones and provide basic digital reception functions during business hours. Because they handle calls in team format, your phone lines never go unanswered, providing a benefit that can boost revenue and customer satisfaction. Virtual receptionists can also save…