
As services and products become more niche and complex, the saying “the customer is always right” is easily refutable. As business owners, we know that there are certain things that the customer is plainly not right about. Nonetheless, as our goods and services become more…

It is unnecessary to say that missing a business call is a bad practice. But why? After all, there are voicemail boxes, texting, email, and all sorts of other communication that our clients and potential clients can use to reach us. Right? Well, truth is…

Today, many companies have remote employees. It can feel weird at first and make you feel out of touch, but with the right steps, you can successfully manage remote employees. At Easybee, we are a virtual answering service with remote employees worldwide. We’ve mastered the…

Empathy may not immediately come to someone’s mind when listing the necessary skills to run a successful business. Business leaders have always been regarded as strong minded and determined and often those qualities do not resonate with an empathetic persona. Yet, as markets have matured,…

You might think your business is doing just fine with voicemail. You answer your customer’s calls and always return calls as quickly as possible. But did you know that over 80% of callers won’t leave a voicemail? This means you could have an even higher…

How you handle your company's calls is just as important as how you deal with your customers in person. If customers don't feel like they are important to you over the phone, they will quickly go to your competitors. Good customer service is vital to…

Following up with your current and potential clients is one of the critical elements of the customer experience. If done correctly, it can show your existing clients you’re listening to them and are working to help them out, and it can motivate your potential customers…

The COVID-19 pandemic transformed society in many ways. Now, going digital is no longer an option; it’s an absolute necessity. If the pandemic taught us anything, it is that customer behavior is fleeting, and it can change at any time for any given reason. So,…

Using a virtual assistant or a phone answering service can immediately add a lot of value to any small business. Using an experienced virtual assistant or phone answering service can immediately add exponentially more value to the same business. This may sound logical, but in…