
For a business to thrive and grow in today’s world, it has to harness all the resources at its disposal to drive sales. A company that can win new customers over its competitors is the one that will grow in the long run. Customer support…

The majority of businesses involve some sort of customer support where your agents provide assistant to your customers. Although some rookies might say customer support isn’t that important — pros will tell you it’s crucial for a thriving business. Having a solid system to answer…

The digital era has opened the floodgates to online marketing practices that seem almost unethical. If you owned a bicycle repair shop on Main Street and your competitor from Second Street came over and started stalking your clients and giving them posters promoting their business,…

As if out of a futuristic novel, the Coronavirus pandemic transformed much of our real life into a digital life. I cannot help but think of those action movies in which powerful world leaders would meet through screens in some sort of web conference as…

The Coronavirus pandemic and the push to work from home has been a catalyst for companies to contract services that allow them to operate remotely. For a lot of business owners, this transition has not been easy. Virtually overnight, business owners have had to become…

Just like virtually every other aspect of American society, the Coronavirus pandemic has reshaped the United States legal industry. Though the deployment of vaccines have returned some sense of normalcy to life, some of the effects generated from the pandemic are far from over and…

As technology has blurred the boundaries of geographical markets and created tools to improve business performance, a particular service has seen a resurgence: the virtual receptionist. It is arguable that virtual receptionists services spun off the more traditional answering service industry. An answering service served…

Having an in-house staff member solely for answering calls is a luxury that few law firms can afford. Likewise, missing out on calls from potential and even current clients is a luxury that NO law firm can afford. Not answering the call for a potential…

The introduction of technologies such as cellphones, email, internet phones, and law management software has allowed for more attorneys to go solo or start small law firms with fellow associates. Answering services and virtual receptionists have been a key tool for these firms as they…