
If you clicked on this blog, you are probably aware of the importance of having 24/7/365 availability for your business. If you stumbled on this blog by accident, you may be asking yourself “why do I want a business that is available 24/7/365? Let us…

As technology has blurred the boundaries of geographical markets and created tools to improve business performance, a particular service has seen a resurgence: the virtual receptionist. It is arguable that virtual receptionists services spun off the more traditional answering service industry. An answering service served…

We often tend to think of sales when thinking about growing our business. Rarely do we think of investing in customer service to accelerate and solidify business growth. Customer service can be as important, if not more important, than price or location for potential customers…

Not only client acquisition but also client retention is important in growing your law firm. Law firms often prioritize client acquisition but not client retention. An increase in competition and the exposure your competitors get online has made it harder to retain clients. Being able…

As technology levels the playing field for several companies, customer service becomes one of the key determinants of a business’s success. Groove HQ reports that 84% of organizations actively working to improve customer service report an increase in revenue. As the great customer service arms…

Having an in-house staff member solely for answering calls is a luxury that few law firms can afford. Likewise, missing out on calls from potential and even current clients is a luxury that NO law firm can afford. Not answering the call for a potential…

A key element of choosing a service for your business will always be price. If you have made the decision to hire an answering service company to help with your incoming call traffic, you are likely at the stage of shopping around and comparing options.…

The answering service industry was born in the switchboard rooms of big office buildings and hospitals. In a time before cellphones, voicemail boxes, or even beepers, professionals like Doctors needed to have an answering service to man the phones 24/7 and tend to any emergency.…

The introduction of technologies such as cellphones, email, internet phones, and law management software has allowed for more attorneys to go solo or start small law firms with fellow associates. Answering services and virtual receptionists have been a key tool for these firms as they…