
Whether you're a virtual receptionist just starting out or you're a seasoned veteran, you know it's important to practice good phone etiquette. Your mannerisms, tone and even facial expressions when answering a call could mean the difference between a satisfied customer and one who ends…

You may have heard that virtual receptionists and customer service reps should always smile when talking on the phone, but you might wonder: Is that just something people say without any real proof, or does it really impact the outcome of the phone call? The…

Easybee virtual receptionists offer a valuable service for small businesses, especially those that are often off site with customers. When plumbers, electricians or HVAC professionals can’t be in the office because they’re busy repairing a leaky pipe, faulty wiring or a broken furnace, Easybee’s team…

People are calling your business every day, and the impression they get from that phone call is pivotal in their decision to work with you. A virtual receptionist can insure your calls are answered with proper phone etiquette and provide basic information to clients to…

Even if you have a virtual reception service picking up phone lines during the day, you'll still have incoming calls from time to time. Whether the phone is ringing from a direct outside caller or your answering service routed an important client through, knowing how…

A high-quality virtual reception service can save you time and money, but providing offsite answering services with the right information helps ensure maximum ROI. Here are five pieces of information to give your provider. 1. Your Brand Mission and Values Sure, your offsite receptionists aren't…

When you don't have to jump for every phone call and you know routine calls are being professionally answered and routed, you have extra time to attend to other business matters. If you're saving time with EasyBee virtual reception services, here are seven things you…

Did you know that the average annual cost for a full-time receptionist can be $30,000-$40,000 or more when you factor in benefits? Even a part-time receptionist, which many SMBs need because a single person can't man the phones every second of the business day, can…

Outsourcing phone lines to virtual reception companies can reduce the headache and cost of annoying telemarketing and machine-made calls. Businesses and individuals have noticed an increase in the number of machine-based calls they are receiving, and the Federal Communications Commission has the math to back…