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How to train your team to be the best interdisciplinary team
How to train your team to be the best interdisciplinary team

It is very common to run into business lessons in the form of anecdotes as I skim through my LinkedIn feed. Recently, one of these posts caught my eye and has stuck with me. The post illustrates a conversation between a CFO and a CEO.…

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How to Build Customer Loyalty
How to Build Customer Loyalty

Building customer loyalty is one of the keys to a successful business. Nowadays, it’s more expensive to lose a client than look for and sign a new one. So, companies across all industries need to step up their game and make sure they offer an…

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How an Answering Service is a Cost-Effective Solution
How an Answering Service is a Cost-Effective Solution

When you think of running a successful business, you likely think of saving money, right? You figure you should cut costs at every corner, so you have a positive bottom line. What if that’s the worst decision you could make for your business? If you…

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5 Things your Customers will Thank you For
5 Things your Customers will Thank you For

Running a successful business includes a lot of moving pieces. If everything doesn't fall into place, you could upset customers rather than please them. Fortunately, with the right help in place, you can make sure every client feels cared for and supported. So what are…

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Does Your Answering Service Include Outbound Calls?
Does Your Answering Service Include Outbound Calls?

Short answer: if it does not, it should! All answering services take care of your inbound calls. The idea is very straightforward, unexpected calls may affect your productivity by interrupting your daily task and missing out on calls may lead to lost opportunities. However, if…

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How to know how answering service minutes does your company need?
How to know how answering service minutes does your company need?

So you are looking for a phone answering service. You have identified that you need help answering your calls so you can free up your time and get more done in the day. You do not want to miss out on leads. Everything is clicking…

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Decisions that can Cost you Your Business
Decisions that can Cost you Your Business

Every decision you make for your business can make or break your business. One bad decision can cost you the business you’ve worked so hard to build. That’s because there is an opportunity cost to every decision. If you don’t weigh the pros and cons,…

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It’s Time to Drop the Phone
It’s Time to Drop the Phone

Think back to your last few weeks at your business. What did you spend most of your time doing? Now think back to the pandemic. Again, what did you spend most of your time doing? If you’re like most business owners, you said ‘helping customers…

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Reduce costs while improving your customer care
Reduce costs while improving your customer care

The customer experience you offer your clients can make or break your business. If you want to thrive and future-proof your company, you need to provide outstanding customer care and ensure your clients are well taken care of while interacting with your brand. Let’s dig…

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