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The Impact of Covid-19 on The Legal Industry: Lessons Learned
The Impact of Covid-19 on The Legal Industry: Lessons Learned

Just like virtually every other aspect of American society, the Coronavirus pandemic has reshaped the United States legal industry. Though the deployment of vaccines have returned some sense of normalcy to life, some of the effects generated from the pandemic are far from over and…

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How can an attorney use a virtual receptionist?
How can an attorney use a virtual receptionist?

Attorneys are intensely busy throughout the workweek. They often have to be litigating in court and meeting with clients about their cases. Some law offices offer administrative support, but if you're in a solo practice or a much smaller firm, you may not have the…

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How Can Your Business Be Available 24/7 Without Working More Than 8 Hours a Day?
How Can Your Business Be Available 24/7 Without Working More Than 8 Hours a Day?

If you clicked on this blog, you are probably aware of the importance of having 24/7/365 availability for your business. If you stumbled on this blog by accident, you may be asking yourself “why do I want a business that is available 24/7/365? Let us…

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3 Characteristics of The Best Virtual Receptionist
3 Characteristics of The Best Virtual Receptionist

As technology has blurred the boundaries of geographical markets and created tools to improve business performance, a particular service has seen a resurgence: the virtual receptionist. It is arguable that virtual receptionists services spun off the more traditional answering service industry. An answering service served…

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Growing Your Business With Customer Service
Growing Your Business With Customer Service

We often tend to think of sales when thinking about growing our business. Rarely do we think of investing in customer service to accelerate and solidify business growth. Customer service can be as important, if not more important, than price or location for potential customers…

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How to Keep Customers Coming Back to your Law Firm
How to Keep Customers Coming Back to your Law Firm

Not only client acquisition but also client retention is important in growing your law firm. Law firms often prioritize client acquisition but not client retention. An increase in competition and the exposure your competitors get online has made it harder to retain clients. Being able…

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7 Tips for Strengthening Customer Communication.
7 Tips for Strengthening Customer Communication.

As technology levels the playing field for several companies, customer service becomes one of the key determinants of a business’s success. Groove HQ reports that 84% of organizations actively working to improve customer service report an increase in revenue. As the great customer service arms…

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Why Do Lawyers Use a Virtual Receptionist Service?
Why Do Lawyers Use a Virtual Receptionist Service?

Having an in-house staff member solely for answering calls is a luxury that few law firms can afford. Likewise, missing out on calls from potential and even current clients is a luxury that NO law firm can afford. Not answering the call for a potential…

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Our Prices and Plans Specialized for Lawyers
Our Prices and Plans Specialized for Lawyers

A key element of choosing a service for your business will always be price. If you have made the decision to hire an answering service company to help with your incoming call traffic, you are likely at the stage of shopping around and comparing options.…

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