
The answering service industry was born in the switchboard rooms of big office buildings and hospitals. In a time before cellphones, voicemail boxes, or even beepers, professionals like Doctors needed to have an answering service to man the phones 24/7 and tend to any emergency.…

The introduction of technologies such as cellphones, email, internet phones, and law management software has allowed for more attorneys to go solo or start small law firms with fellow associates. Answering services and virtual receptionists have been a key tool for these firms as they…

If you are a lawyer, you must know that billable hours are the only hours where you are getting per, if you are a decision maker in your business, you also know that a typical work day is not really 8 hours and that out…

The last few decades have been a rollercoaster of technological developments that have reshaped the business landscape for all industries. The legal industry has certainly not been the exception. Email, texting, VOIP telephony, and legal CRM software, among others, have become a quintessential part of…

The Coronavirus pandemic has changed the rules of the game. Everyone that was thinking that they could get away without going digital and remote has been forced to innovate or die. What remained of the mail turned into email, meetings turned into zoom calls, and…

As the digital era keeps advancing and millennials and newer generations are taking over markets, businesses are making the mistake of not providing quality phone customer service. In a report by BrightLocal60% of customers prefer to contact a local business, they found online, through the…

Picture this: You are trying to do some research for a case. You have been putting it off all day because you have been fielding calls from leads who don’t quite fit your client profile, law clerks communicating information that could have been sent via…

Easybee, a leading legal answering service provider, offers law firm answering service to law firms and attorneys of all sizes. They possess a team of virtual receptionists who are experts in their respective area. Their virtual receptionists are bilingual with Spanish & English skill level…

About 30% of Americans travel for Memorial Day — the start of the summer vacation season — and virtual reception services let SMB staff take advantage of the warm months. Approximately 45% of individuals in the United States take a vacation during the summer, according…