How Do I Set Up After-Hours Call Forwarding with Grasshoper?

If you’re unavailable after business hours but still want your clients to be greeted by a real voice, setting up after-hours call forwarding is a smart move. Whether you run a law firm, real estate office, or service-based business, forwarding calls to a professional answering service like Easybee ensures your callers are supported—even when you’re done for the day.

If you’re a Grasshopper user, you’re in luck: the platform offers flexible ways to manage forwarding rules and business hours through its online dashboard or mobile app.

How After-Hours Call Forwarding Works

After-hours forwarding means your Grasshopper number redirects calls to another number (like Easybee) outside of your regular business hours. With Grasshopper, this can be set up automatically by defining your business hours and routing rules—no manual activation and deactivation required each day.

This setup ensures your clients always hear a live voice—even when you’re off the clock.

Option 1: Set Up After-Hours Forwarding Using Grasshopper Dashboard

Here’s how to configure after-hours forwarding directly from the Grasshopper web portal:

1. Log in to your Grasshopper dashboard 
2. Go to the Settings tab 
3. Select Extensions and choose the one you’d like to configure 
4. Under Call Forwarding, click Edit Schedule 
5. Set your Business Hours (e.g., Monday–Friday, 9am–5pm) 
6. Then, set where calls should forward outside of those hours 
   • Enter your Easybee number (e.g., 888-123-4567) 
7. Save your changes 

Grasshopper will now forward all calls to Easybee automatically when you’re closed—no extra steps needed each day.

Option 2: Use the Grasshopper Mobile App

Prefer to manage forwarding on the go? Use the mobile app to control after-hours routing:

1. Open the Grasshopper app 
2. Tap on Settings, then Call Forwarding 
3. Choose your extension and tap Edit 
4. Adjust your Business Hours and After-Hours Forwarding Number 
5. Enter your Easybee number 
6. Tap Save 

This gives you mobile access to change your forwarding behavior anytime—perfect for solo professionals or small business owners.

On and Off Call Forwarding with Grasshopper

Sometimes, you may need to forward all calls—during a vacation, client visit, or team offsite.

To turn all calls on (temporarily):

• In the dashboard or app, switch your extension to always forward to Easybee 
• Revert back when you’re available again 

Grasshopper makes it easy to toggle this as needed.

Overflow Call Forwarding with Grasshopper

Grasshopper also allows sequential or simultaneous call forwarding, which is ideal for overflow:

• You can add multiple numbers to your forwarding list (e.g., yourself first, then Easybee) 
• If the first line goes unanswered, it rings the next one in line 

This ensures you still answer when available, and Easybee steps in only when you’re not.

To set this up:

1. Navigate to your extension 
2. Under Call Forwarding, add multiple numbers 
3. Choose Sequential to ring one after the other 
4. Place Easybee as the second or final backup 
5. Save the settings 

Tips for Easybee Clients

• Share your after-hours schedule with our team so we’re ready when the calls come in 
• Let us know how you’d like us to handle these calls—take messages, escalate urgent ones, or follow specific instructions 
• Test your Grasshopper setup once to make sure the routing works as expected 

Call Handling Made Simple with Easybee

Setting up after-hours call forwarding with Grasshopper is simple and powerful. Whether you’re away for the night or closed for the weekend, your clients won’t hear voicemail—they’ll hear a friendly, professional voice ready to help.

With Easybee as your partner, you’re never truly offline. We’re ready to assist your callers just like you would. If you need help with your Grasshopper setup or want us to walk through a test with you, just reach out—we’re happy to help.

with your forwarding setup or want us to run a quick test? We’re just a call or message away.