
The majority of businesses involve some sort of customer support where your agents provide assistant to your customers. Although some rookies might say customer support isn’t that important — pros will tell you it’s crucial for a thriving business. Having a solid system to answer…

The digital era has opened the floodgates to online marketing practices that seem almost unethical. If you owned a bicycle repair shop on Main Street and your competitor from Second Street came over and started stalking your clients and giving them posters promoting their business,…

As if out of a futuristic novel, the Coronavirus pandemic transformed much of our real life into a digital life. I cannot help but think of those action movies in which powerful world leaders would meet through screens in some sort of web conference as…

The Coronavirus pandemic and the push to work from home has been a catalyst for companies to contract services that allow them to operate remotely. For a lot of business owners, this transition has not been easy. Virtually overnight, business owners have had to become…

Just like virtually every other aspect of American society, the Coronavirus pandemic has reshaped the United States legal industry. Though the deployment of vaccines have returned some sense of normalcy to life, some of the effects generated from the pandemic are far from over and…

The virtual receptionist industry thrived on being a cost-efficient alternative to having an on-site receptionist. Rising wages have promoted more businesses to switch to a virtual receptionist. Yet it is also rising wages that have sharply increased the prices of virtual receptionist providers. Through all…

As the digital era keeps advancing and millennials and newer generations are taking over markets, businesses are making the mistake of not providing quality phone customer service. In a report by BrightLocal60% of customers prefer to contact a local business, they found online, through the…

About 30% of Americans travel for Memorial Day — the start of the summer vacation season — and virtual reception services let SMB staff take advantage of the warm months. Approximately 45% of individuals in the United States take a vacation during the summer, according…

In an ever-growing competitive landscape for small businesses, business owners must find ways to stay ahead of the competition. They often look at generating more sales by capturing new clients, but rarely do they focus on capitalizing on their existing client. Client retention has a…