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7 Phone Etiquette Tips for Virtual Receptionists
7 Phone Etiquette Tips for Virtual Receptionists

Whether you're a virtual receptionist just starting out or you're a seasoned veteran, you know it's important to practice good phone etiquette. Your mannerisms, tone and even facial expressions when answering a call could mean the difference between a satisfied customer and one who ends…

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3 Ways Smiling Impacts Phone Calls
3 Ways Smiling Impacts Phone Calls

You may have heard that virtual receptionists and customer service reps should always smile when talking on the phone, but you might wonder: Is that just something people say without any real proof, or does it really impact the outcome of the phone call? The…

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Three Reasons Why Small Businesses Need a Virtual Receptionist
Three Reasons Why Small Businesses Need a Virtual Receptionist

When you’re running a busy small business, there may come a time when you’re in need of some extra outside help. Knowing you need help is the easy part, but knowing where to get it from is a different story. Hiring a full-time employee might…

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5 Top Tips for Answering Business Phones from EasyBee
5 Top Tips for Answering Business Phones from EasyBee

Even if you have a virtual reception service picking up phone lines during the day, you'll still have incoming calls from time to time. Whether the phone is ringing from a direct outside caller or your answering service routed an important client through, knowing how…

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7 Smart Ways to Invest Funds Saved with a Virtual Reception Service
7 Smart Ways to Invest Funds Saved with a Virtual Reception Service

Did you know that the average annual cost for a full-time receptionist can be $30,000-$40,000 or more when you factor in benefits? Even a part-time receptionist, which many SMBs need because a single person can't man the phones every second of the business day, can…

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