How Our Call Answering Services Work

24/7 Call Answering and Virtual Receptionist Services

Ensure your law firm never misses a call with our 24/7 answering and virtual receptionist services. Our team is dedicated to providing seamless and professional support around the clock, so you can focus on your clients and cases without worrying about missed opportunities or client dissatisfaction. By entrusting your call management to us, you can enhance client communication, streamline your workflow, and improve overall client satisfaction.

Our comprehensive services include:

• Legal Call Answering and Support: Professional handling of incoming calls with knowledgeable support tailored to your law firm’s needs.
• Spanish Call Support: Bilingual receptionists available to assist Spanish-speaking clients, ensuring clear and effective communication.
• Legal Intake and Outbound Calling: Efficient client intake and follow-up calls to maintain strong client relationships and smooth case management.

Message taking:

Operators are trained to collect information from the caller to then relay to you a detailed message with validated information. Different message templates can ensure that particular questions or information that is important to your business is not missed upon collecting the messages from your callers.

Call patching/routing:

Our operators can patch a call to you or route that call to the appropriate person in your team. Patching is typically done “warmly,” which means that the operator will let you know who is on the line and what they want before putting them through. If you don't want to take the call, you can let the virtual answering service representative know, and they will politely let your caller know you are unavailable and take the message.

Appointment scheduling:

Seize every opportunity without missing a beat! Our virtual Answering Services integrates with your preferred calendar software. By providing us with a scheduling link, you can trust that callers and potential clients will be efficiently scheduled. No more missed opportunities due to being unable to schedule them right away. We've got you covered!

After hours answering:

Never miss a call, day or night! Our virtual answering service ensures your clients' needs are always attended to. We prioritize emergencies by promptly notifying you, and handle non-urgent calls by taking detailed messages.

Overflow answering:

Stay on top of every call, even during peak times! Our virtual answering service is your solution for handling overflow calls that exceed your team's capacity. Whether it's seasonal, daily, weekly, or monthly rushes, we ensure that no call goes unanswered, providing a seamless experience for your customers.

Frequently asked questions:

Effortlessly handle quick questions without interruption to your daily agenda! Our virtual answering service is adept at handling these types of calls, including any frequently asked questions that may accompany them. Don't let these calls deter you from your tasks - delegate them to us with confidence, knowing that your callers will receive accurate and efficient responses. Focus on your priorities while we take care of the details.

Order and support ticket processing:

Enhance your online solution, maximize potential! Invest wisely by complementing your orders or support ticket system with our virtual answering service.  Our skilled operators seamlessly navigate your client's path, entering orders or support tickets as they speak with them. With access to the necessary links and information, we ensure a smooth and efficient process, providing unparalleled convenience for your clients. From start to finish, we optimize their experience.