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How to Turn an Upset Caller into a Happy Customer
How to Turn an Upset Caller into a Happy Customer

Your customers are the bread and butter of your business. If they are upset, not only might you lose your current customers, but they might also spread the word to others We're all more prone to talk about a bad experience rather than a good…

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Why First Impressions are Important for Your Business
Why First Impressions are Important for Your Business

Once you make a first impression, there’s no turning back. You don’t get another chance, even if you tell the person to let you make up for it. Even if it was a mistake or oversight, the customer will never forget their first interaction with…

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Why You Should Take Customer Service Seriously
Why You Should Take Customer Service Seriously

Being a small business owner means you need to juggle a lot of positions and tasks. As you look at all that is on the table, why should customer service be prioritized? The answer is simple: happy clients lead to more money and growth. We…

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How a Virtual Receptionist Benefits Real Estate Professionals
How a Virtual Receptionist Benefits Real Estate Professionals

Probably every Real Estate Professional has heard some variation of the 5 minute rule when it comes to contacting leads. If you haven’t let us put you up to speed with a few: Taking longer than 5 minutes to respond to a lead equates to…

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Why You Should Train Your Virtual Receptionist to Provide Excellent Customer Service
Why You Should Train Your Virtual Receptionist to Provide Excellent Customer Service

The receptionist is the face of your company. It’s the first person your customers come into contact with when they call your company. Therefore, if you have a poorly trained receptionist answering the phone, it could be detrimental to your business. You can only make…

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Why Your Virtual Receptionist Should Have Bilingual Skills
Why Your Virtual Receptionist Should Have Bilingual Skills

When you hire a virtual receptionist, you might not think about finding a bilingual virtual receptionist, but it could mean the difference to your business. It can hinder your success if no one at your company can speak to all customers. Language barriers are the…

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Myths about Virtual Receptionists
Myths about Virtual Receptionists

Virtual receptionists can be one of the best ways to make your company productive and even increase your bottom line. However, people believe many myths about virtual receptionists and how they work that stop most people from using one. We’re here to debunk these top…

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The Key to Customer Retention
The Key to Customer Retention

Business today is very competitive. You can't get comfortable with your clients or assume you're the only business in the industry. If you do, before you know it, competitors will steal your customers, and your business will struggle. So how do you retain your customers?…

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The Importance of Listening to Your Customers
The Importance of Listening to Your Customers

As services and products become more niche and complex, the saying “the customer is always right” is easily refutable. As business owners, we know that there are certain things that the customer is plainly not right about. Nonetheless, as our goods and services become more…

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