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The 10 Rules of Phone Etiquette You Should Know
The 10 Rules of Phone Etiquette You Should Know

Answering professional calls is very different and a lot more challenging than answering personal calls. There are implied rules and practices that good sales agents and assistants should follow to make the best of every call and leave customers satisfied. Let’s discover the top 10…

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5 Things your Customers will Thank you For
5 Things your Customers will Thank you For

Running a successful business includes a lot of moving pieces. If everything doesn't fall into place, you could upset customers rather than please them. Fortunately, with the right help in place, you can make sure every client feels cared for and supported. So what are…

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Does Your Answering Service Include Outbound Calls?
Does Your Answering Service Include Outbound Calls?

Short answer: if it does not, it should! All answering services take care of your inbound calls. The idea is very straightforward, unexpected calls may affect your productivity by interrupting your daily task and missing out on calls may lead to lost opportunities. However, if…

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How to know how answering service minutes does your company need?
How to know how answering service minutes does your company need?

So you are looking for a phone answering service. You have identified that you need help answering your calls so you can free up your time and get more done in the day. You do not want to miss out on leads. Everything is clicking…

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Decisions that can Cost you Your Business
Decisions that can Cost you Your Business

Every decision you make for your business can make or break your business. One bad decision can cost you the business you’ve worked so hard to build. That’s because there is an opportunity cost to every decision. If you don’t weigh the pros and cons,…

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It’s Time to Drop the Phone
It’s Time to Drop the Phone

Think back to your last few weeks at your business. What did you spend most of your time doing? Now think back to the pandemic. Again, what did you spend most of your time doing? If you’re like most business owners, you said ‘helping customers…

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How to Manage a Busy Schedule
How to Manage a Busy Schedule

In this fast-paced world, maintaining a semi-free schedule is crucial to be able to tackle emergencies and stay productive. Unexpected interruptions are the worst enemy of a structured, busy schedule. When you’re deep into a task, the last thing you need is a 15-minute phone…

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Where does a good follow-up of your clients begin?
Where does a good follow-up of your clients begin?

Following up with your current and potential clients is one of the critical elements of the customer experience. If done correctly, it can show your existing clients you’re listening to them and are working to help them out, and it can motivate your potential customers…

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Serve your customers any day, at any time
Serve your customers any day, at any time

Customer expectations have never been higher. The new digital era has created a significant need for immediate satisfaction that companies must address if they want to stay at the forefront of their respective industries. This means that clients expect you and your team to be…

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