
Handling customer queries is one of the most important tasks in a business workspace. Even though many small companies deny its importance, it’s super-important as it’s one of the major contributing factors to your customer satisfaction. Even though handling customer calls in-house isn’t the best…

Time is one of the most important assets for any professional. If you have more free time at your hands, you can essentially spend it doing things that add more value toyour business. But it’s easier said than done. Saving time is also one of…

Even though answering phone calls is one of the biggest pillars of long-term business success, many small organizations don’t credit it enough. Nowadays, customers are clever. They don’t get satisfied with the traditional scripts that sound like they’re coming from a robot. They want to…

Building a great first impression with new customers is a crucial piece of the puzzle of success. And unfortunately, a lot could go wrong with it. You see, making a great first impression consists of many delicate matters. If you get any of those wrong,…

Law firms get one of the highest numbers of calls out of any industry — thanks to the delicate nature of their work. You see, whenever someone finds themself in a tricky situation, contacting a lawyer is mostly the first thing that comes to their…

At Easybee Answering Services, we take pride on the many aspects of the way we do business that differentiates us from our competition. Nonetheless, the biggest differentiator and the one we are most proud of is our location. Unlike most of the answering services in…

Back in 2016, I was first introduced to the phone answering service and virtual receptionist industry. As we set off to start Easybee from scratch, we thought we were pioneering the use of shared resources to take on such a fundamental business process like answering…

As a thriving business of today’s fast-paced world, you have to allocate your resources to tons of different activities. From developing marketing campaigns to deploying SEO tactics to ranking higher on Google, there’s a lot to cover. However, amongst all these key areas of importance,…

Running a business incorporates a very demanding set of tasks. From managing your existing workforce to hiring new top talent, and taking care of your customer calls to handling their text messages — there’s a lot to cover. Customer support is arguably one of the…