
The digital era has opened the floodgates to online marketing practices that seem almost unethical. If you owned a bicycle repair shop on Main Street and your competitor from Second Street came over and started stalking your clients and giving them posters promoting their business,…

As if out of a futuristic novel, the Coronavirus pandemic transformed much of our real life into a digital life. I cannot help but think of those action movies in which powerful world leaders would meet through screens in some sort of web conference as…

The Coronavirus pandemic and the push to work from home has been a catalyst for companies to contract services that allow them to operate remotely. For a lot of business owners, this transition has not been easy. Virtually overnight, business owners have had to become…

Just like virtually every other aspect of American society, the Coronavirus pandemic has reshaped the United States legal industry. Though the deployment of vaccines have returned some sense of normalcy to life, some of the effects generated from the pandemic are far from over and…

Attorneys are intensely busy throughout the workweek. They often have to be litigating in court and meeting with clients about their cases. Some law offices offer administrative support, but if you're in a solo practice or a much smaller firm, you may not have the…

If you're a busy real estate agent, you probably spend a lot of your time on the phone. Clients and customers need to reach you at all hours, and nothing is more frustrating than to have a deal fall through because of a missed connection.…

If you clicked on this blog, you are probably aware of the importance of having 24/7/365 availability for your business. If you stumbled on this blog by accident, you may be asking yourself “why do I want a business that is available 24/7/365? Let us…

As technology has blurred the boundaries of geographical markets and created tools to improve business performance, a particular service has seen a resurgence: the virtual receptionist. It is arguable that virtual receptionists services spun off the more traditional answering service industry. An answering service served…

We often tend to think of sales when thinking about growing our business. Rarely do we think of investing in customer service to accelerate and solidify business growth. Customer service can be as important, if not more important, than price or location for potential customers…