
Not only client acquisition but also client retention is important in growing your law firm. Law firms often prioritize client acquisition but not client retention. An increase in competition and the exposure your competitors get online has made it harder to retain clients. Being able…

As technology levels the playing field for several companies, customer service becomes one of the key determinants of a business’s success. Groove HQ reports that 84% of organizations actively working to improve customer service report an increase in revenue. As the great customer service arms…

Having an in-house staff member solely for answering calls is a luxury that few law firms can afford. Likewise, missing out on calls from potential and even current clients is a luxury that NO law firm can afford. Not answering the call for a potential…

A key element of choosing a service for your business will always be price. If you have made the decision to hire an answering service company to help with your incoming call traffic, you are likely at the stage of shopping around and comparing options.…

The answering service industry was born in the switchboard rooms of big office buildings and hospitals. In a time before cellphones, voicemail boxes, or even beepers, professionals like Doctors needed to have an answering service to man the phones 24/7 and tend to any emergency.…

The introduction of technologies such as cellphones, email, internet phones, and law management software has allowed for more attorneys to go solo or start small law firms with fellow associates. Answering services and virtual receptionists have been a key tool for these firms as they…

If you are a lawyer, you must know that billable hours are the only hours where you are getting per, if you are a decision maker in your business, you also know that a typical work day is not really 8 hours and that out…

A recent survey by Hiya has shown that Americans now answer less than 50% of the calls they receive. This is largely due to the fact that robocalls have increased 128% year over year. However, before you decide to cut your phone bill, you also…

The last few decades have been a rollercoaster of technological developments that have reshaped the business landscape for all industries. The legal industry has certainly not been the exception. Email, texting, VOIP telephony, and legal CRM software, among others, have become a quintessential part of…