
The introduction of technologies such as cellphones, email, internet phones, and law management software has allowed for more attorneys to go solo or start small law firms with fellow associates. Answering services and virtual receptionists have been a key tool for these firms as they…

If you are a lawyer, you must know that billable hours are the only hours where you are getting per, if you are a decision maker in your business, you also know that a typical work day is not really 8 hours and that out…

A recent survey by Hiya has shown that Americans now answer less than 50% of the calls they receive. This is largely due to the fact that robocalls have increased 128% year over year. However, before you decide to cut your phone bill, you also…

The last few decades have been a rollercoaster of technological developments that have reshaped the business landscape for all industries. The legal industry has certainly not been the exception. Email, texting, VOIP telephony, and legal CRM software, among others, have become a quintessential part of…

The Coronavirus pandemic has changed the rules of the game. Everyone that was thinking that they could get away without going digital and remote has been forced to innovate or die. What remained of the mail turned into email, meetings turned into zoom calls, and…

The virtual receptionist industry thrived on being a cost-efficient alternative to having an on-site receptionist. Rising wages have promoted more businesses to switch to a virtual receptionist. Yet it is also rising wages that have sharply increased the prices of virtual receptionist providers. Through all…

As the digital era keeps advancing and millennials and newer generations are taking over markets, businesses are making the mistake of not providing quality phone customer service. In a report by BrightLocal60% of customers prefer to contact a local business, they found online, through the…

Picture this: You are trying to do some research for a case. You have been putting it off all day because you have been fielding calls from leads who don’t quite fit your client profile, law clerks communicating information that could have been sent via…

There are 59.8 million Hispanic people in the United States. This makes up 18.3% of the population. This makes the United States, the second-largest Spanish speaking population in the world after Mexico. Let that sink in. The United States has more Spanish speakers than Spain.…