
As the digital era keeps advancing and millennials and newer generations are taking over markets, businesses are making the mistake of not providing quality phone customer service. In a report by BrightLocal60% of customers prefer to contact a local business, they found online, through the…

Picture this: You are trying to do some research for a case. You have been putting it off all day because you have been fielding calls from leads who don’t quite fit your client profile, law clerks communicating information that could have been sent via…

There are 59.8 million Hispanic people in the United States. This makes up 18.3% of the population. This makes the United States, the second-largest Spanish speaking population in the world after Mexico. Let that sink in. The United States has more Spanish speakers than Spain.…

Easybee, a leading legal answering service provider, offers law firm answering service to law firms and attorneys of all sizes. They possess a team of virtual receptionists who are experts in their respective area. Their virtual receptionists are bilingual with Spanish & English skill level…

About 30% of Americans travel for Memorial Day — the start of the summer vacation season — and virtual reception services let SMB staff take advantage of the warm months. Approximately 45% of individuals in the United States take a vacation during the summer, according…

In an ever-growing competitive landscape for small businesses, business owners must find ways to stay ahead of the competition. They often look at generating more sales by capturing new clients, but rarely do they focus on capitalizing on their existing client. Client retention has a…

With the holiday season fast approaching, it's a good idea to consider using seasonal greetings on your small business's phones. While Easybee virtual receptionists can help you field the influx of calls that's sure to happen with any busy season, consider using seasonal greetings to…

Studies have shown that only 30 to 50 percent of people who get a business' voicemail actually leave a message. This means if your phone's ringing faster than your receptionist can keep up, you may be missing leads and potential business revenue, and this is…

The holiday season is a notoriously busy time for small businesses. Salons are booked solid for the weeks leading up to Christmas and New Year’s, plumbers and electricians’ phones ring off the hook with house call requests, and cleaning services schedule appointments with clients who…