
When a customer drops your phone call because they are tired of waiting, it’s bad for your business. It means you now have an unsatisfied customer and unhappy customers are more likely to spread the word than happy customers. Fortunately, there are better ways of…

Business owners often find themselves burning the candle at both ends. You have customers that need your attention in person, business tasks that need completing, and phones to answer. If you miss those phone calls, you may miss potential appointments and provide poor customer service.…

Real estate is one of the hottest industries right now, even through high inflation and an impending recession. Home sales were up incredibly over the last couple of years, and while the numbers have decreased slightly over the last few months, it’s still a hot…

Dealing with angry customers can be frustrating for everyone involved. However, company owners want to provide the best customer service, so everyone must understand how to handle the customer in a conducive manner. Whether you handle the calls or use an answering service, anyone who…

Law firms are among the top companies that benefit from a live answering service. You might not think of it because the representatives aren't lawyers, but they can help your business provide the highest level of customer service, increasing your bottom line. If you haven't…

Empathy may not immediately come to someone’s mind when listing the necessary skills to run a successful business. Business leaders have always been regarded as strong minded and determined and often those qualities do not resonate with an empathetic persona. Yet, as markets have matured,…

Providing excellent customer service means more than offering courteous service. It means going beyond what the customer expects, making them feel important, and wanting to return for more. In today's competitive environment, you must provide excellent customer service. If you don't, your customers will find…

Technology today makes us think everything should be automated, right? But there are certain things customers still want the ‘old school way,’ including talking to a real person, aka quality customer service. While chatbots, online support systems, and email are all handy and save you…

Your business relies on its customers, and your customers rely on your availability. When they call your business, they expect answers. No one likes to get voicemail or to deal with a frustrating automated system. When clients have a question, they want the answer in…