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Why Outsourcing is the Key to your Company
Why Outsourcing is the Key to your Company

Business owners have a lot on their plates – sometimes too much. When the phone is ringing off the hook, you have customers in front of you demanding your attention, and you have employees and vendors to supervise, it can be too much. Finding key…

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How to train your team to be the best interdisciplinary team
How to train your team to be the best interdisciplinary team

It is very common to run into business lessons in the form of anecdotes as I skim through my LinkedIn feed. Recently, one of these posts caught my eye and has stuck with me. The post illustrates a conversation between a CFO and a CEO.…

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Qualities to look for in a Virtual Receptionist
Qualities to look for in a Virtual Receptionist

As your business develops, you may find yourself in need of help. You do not know what with, you just know that there are not enough hours in the day to do everything you need to do. One task you can delegate is answering calls.…

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How to Build Customer Loyalty
How to Build Customer Loyalty

Building customer loyalty is one of the keys to a successful business. Nowadays, it’s more expensive to lose a client than look for and sign a new one. So, companies across all industries need to step up their game and make sure they offer an…

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How an Answering Service is a Cost-Effective Solution
How an Answering Service is a Cost-Effective Solution

When you think of running a successful business, you likely think of saving money, right? You figure you should cut costs at every corner, so you have a positive bottom line. What if that’s the worst decision you could make for your business? If you…

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The 10 Rules of Phone Etiquette You Should Know
The 10 Rules of Phone Etiquette You Should Know

Answering professional calls is very different and a lot more challenging than answering personal calls. There are implied rules and practices that good sales agents and assistants should follow to make the best of every call and leave customers satisfied. Let’s discover the top 10…

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5 Things your Customers will Thank you For
5 Things your Customers will Thank you For

Running a successful business includes a lot of moving pieces. If everything doesn't fall into place, you could upset customers rather than please them. Fortunately, with the right help in place, you can make sure every client feels cared for and supported. So what are…

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Does Your Answering Service Include Outbound Calls?
Does Your Answering Service Include Outbound Calls?

Short answer: if it does not, it should! All answering services take care of your inbound calls. The idea is very straightforward, unexpected calls may affect your productivity by interrupting your daily task and missing out on calls may lead to lost opportunities. However, if…

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How to know how answering service minutes does your company need?
How to know how answering service minutes does your company need?

So you are looking for a phone answering service. You have identified that you need help answering your calls so you can free up your time and get more done in the day. You do not want to miss out on leads. Everything is clicking…

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