
When you hire a virtual receptionist, you might not think about finding a bilingual virtual receptionist, but it could mean the difference to your business. It can hinder your success if no one at your company can speak to all customers. Language barriers are the…

Virtual receptionists can be one of the best ways to make your company productive and even increase your bottom line. However, people believe many myths about virtual receptionists and how they work that stop most people from using one. We’re here to debunk these top…

Business today is very competitive. You can't get comfortable with your clients or assume you're the only business in the industry. If you do, before you know it, competitors will steal your customers, and your business will struggle. So how do you retain your customers?…

As services and products become more niche and complex, the saying “the customer is always right” is easily refutable. As business owners, we know that there are certain things that the customer is plainly not right about. Nonetheless, as our goods and services become more…

It is unnecessary to say that missing a business call is a bad practice. But why? After all, there are voicemail boxes, texting, email, and all sorts of other communication that our clients and potential clients can use to reach us. Right? Well, truth is…

Today, many companies have remote employees. It can feel weird at first and make you feel out of touch, but with the right steps, you can successfully manage remote employees. At Easybee, we are a virtual answering service with remote employees worldwide. We’ve mastered the…

Have you thought about trying the Easybee free trial for virtual receptionist service but aren’t sure if you should? Maybe you’re on the fence because you aren’t sure what a virtual receptionist does and how it could help. We’re here to share with you the…

According to CIS, more than 67 million people speak a language other than English at home. Spanish is one of the most popular foreign languages spoken in the U.S., and there are more Spanish speakers in most other countries. Not being able to handle calls…

A team of virtual receptionists must be motivated and engaged to provide the best customer service. Providing ongoing training to your team of receptionists ensures your team always has customer service at the forefront of their minds. Without proper training, your employees’ customer service levels…