Frequently Asked Questions
Got questions about our Virtual Receptionist Service? Find out more in the FAQ´s.
Understanding Easybee's Call Answering Services
Easybee’s call answering services make sure your business is always reachable, regardless of the hour. With 24/7 availability, Easybee ensures that your business is accessible after-hours, on weekends, and even during holidays. This continuous support is further enhanced by bilingual receptionists who can communicate seamlessly in both English and Spanish, catering to a diverse customer base.
By leveraging cutting-edge scripting software and advanced answering service technology, Easybee provides personalized customer interactions that reflect your business’s brand values.
How does Easybee Call Answering Service work?
When a client calls your business, the call is answered by a trained Easybee virtual receptionist. Depending on your preferences, we can route calls, take messages, schedule appointments, and handle client intake. We operate as an extension of your team, ensuring seamless communication with your clients.
What are the key benefits of using Easybee?
Easybee offers numerous benefits, including cost savings, 24/7 call answering availability, bilingual support, and the ability to handle high call volumes. We help businesses maintain professional communication with clients, even outside of regular business hours, without the overhead costs of hiring in-house staff.
What's included in Easybee's Call Answering Services?
- 24/7 call answering
- Bilingual support (English and Spanish)
- Overflow call handling
- After-hours call answering
- Client intake
- Message taking
- Appointment scheduling
- Outbound calls
- Advanced call routing and patching
- Seamless integration with tools like Clio, MyCase, and Calendly
How can Easybee help my business?
The design of Easybee’s services guarantees that businesses are always reachable and boosts customer satisfaction and overall business efficiency. By providing prompt and professional call handling, appointment scheduling, and inquiry management, Easybee significantly boosts customer satisfaction. Missed calls can lead to lost sales and negatively impact a company’s reputation, but with Easybee, this risk is mitigated.
This makes Easybee an attractive option for small businesses looking to maximize their resources and maintain high service standards without breaking the bank.
Discover How Our Answering Service Free Trial Will Save You Time & Money
Getting Started with Easybee
Initiating services with Easybee is simple and stress-free. We offer a two-week free trial, allowing potential clients to experience their services without any financial commitment. This trial period provides businesses an excellent opportunity to assess the service and how it meets their needs. During this time, clients can stop the service anytime without any charges.
How do I sign up for Easybee?
Signing up for Easybee is simple. Visit our website or call us directly and choose the plan that best fits your business needs. Once you sign up, our team will guide you through the setup process, ensuring that your virtual receptionist services are tailored to your specific requirements.
How long does it take to get started?
After signing up, Easybee can typically have your services up and running within a few days. We’ll work with you to ensure that everything is set up correctly and that our receptionists are briefed on your business needs.
Can I try Easybee before committing?
Yes, Easybee offers a trial period, allowing you to experience our services firsthand before making a long-term commitment. Contact us for more details on how to start your trial.
Do I have to get a new phone number?
No, you don’t have to get a new phone number when starting with Easybee. The majority of clients choose to use their own number and forward it to the number provided by Easybee.
This ensures a smooth transition and minimal disruption to the business’s current operations. By offering the choice to keep their existing number, the flexibility facilitates a seamless and convenient change to using Easybee’s content services, offering essential features for your needs.
Can I customize the script used by Easybee virtual receptionists?
Yes, Easybee offers script customization to meet the unique needs of each business. Easybee works closely with clients to develop a personalized script that reflects their business’s brand values and specific requirements. This process ensures that customer interactions are personalized and consistent with the business’s image.
During the two-week free trial, clients can work with Easybee to refine the script collaboratively, ensuring it is highly effective and tailored to their needs as they learn from the process.
Pricing and Plans
What are the pricing plans available?
Easybee offers a range of pricing plans to cater to businesses of all sizes. The Pay-As-You-Go plan starts at $9/month with a rate of $1.58 per minute. For businesses that anticipate higher call volumes, there are plans with minute allowances. The Starter Plan includes 50 minutes for $79/month, with additional minutes charged at $1.58 per minute.
For businesses needing more minutes, the following plans are available:
- 100-minute plan: $149/month, with additional minutes priced at $1.49 per minute
- 200-minute plan: $279/month, with extra minutes charged at $1.39 per minute
- 300-minute plan: $409/month, with additional minutes at a rate of $1.29 per minute
Easybee offers customizable pricing options for businesses
All plans operate on a month-to-month basis without long-term contracts, allowing businesses to adjust their plans as needed. This flexibility ensures affordability and scalability, making Easybee a suitable choice for businesses of all sizes.
Operational Details
How does Easybee handle call transfers?
Easybee handles call transfers through a process called warm transfers, which ensures efficient communication and avoids loops. In a warm transfer, the receptionist speaks with the caller to understand their needs and then the operator will first inform the client who is on the other line, and if they choose to take the call, the operator will then connect them.This method ensures that the recipient is informed about the caller before they receive the connection.
This process is in contrast to cold transfers, where the call is directly transferred without any intermediary step, requiring the caller to restate their concerns. Easybee avoids such inefficiencies by ensuring that calls are patched to direct lines and not to office numbers, which could loop back to the reception.
Can Easybee integrate with my existing programs?
Yes, Easybee can seamlessly integrate with a variety of existing programs to ensure smooth and efficient operations for your business. Easybee works with popular platforms such as Clio, Mycase, Lawmatics, Calendly, Acuity, and more. This integration allows Easybee's receptionists to access and update your systems in real time, facilitating tasks like appointment scheduling, client intake, and case management.
By integrating with these platforms, Easybee ensures that all information is accurately recorded and easily accessible, streamlining your workflow and enhancing productivity. This capability allows your business to maintain continuity and efficiency without the need for manual data entry or switching between different systems. If you have specific software requirements, Easybee’s team can work with you to ensure compatibility and smooth integration.
Technical
How does Easybee integrate with my existing systems?
Easybee integrates seamlessly with popular business tools like Clio, MyCase, and Calendly. This integration allows us to sync call data, appointments, and client information with your existing systems, ensuring that your business operations remain efficient and coordinated.
Is my client’s information secure with Easybee?
Yes, Easybee prioritizes the security and confidentiality of all client communications. We use industry-standard encryption and privacy protocols to protect sensitive information, ensuring that all interactions are handled securely.
Do I need any special equipment to use Easybee’s services?
No special equipment is required to use Easybee’s services. Our virtual receptionist service is entirely cloud-based, meaning all you need is a phone line and internet connection to start benefiting from our services.
Support
What kind of support does Easybee provide?
Easybee offers dedicated customer support to help with any questions or issues you might have. Our support team is available to assist with account setup, service adjustments, and any other concerns you may have, ensuring a smooth experience with our services.
How can I contact Easybee’s support team?
You can contact Easybee’s support team by visiting our website and filling out the contact form, or reach out to our support email provided in the setup process. We’re here to help you get the most out of our services.
What happens if I need to change my service plan or have additional requirements?
If you need to change your service plan or have additional requirements, simply contact our support team. We’ll work with you to adjust your services to meet your evolving business needs.
What hours are the receptionists available?
We are available 24/7/365!
How can I try this service?
We offer a 15 day free trial, fill out your info here.
Can I change my plan at any given time?
Yes, you may go up or down in plans from month to month!
How much time (on average) does it take for the service to commence?
We can have you up and running within 24 hours!
What happens if I go over my plan minutes?
Where are you located?
Our headquarters are in Miami, FL, while part of our workforce is based in El Salvador, Central America. Regardless of where your call is handled, our operators are dedicated to delivering the highest call quality with close supervision.
What is the difference between my building’s answering service and Easybee’s virtual receptionist service?
Your building’s answering service may sound impersonal as they do nothing but take a message. We use a highly sophisticated script and call answering software so we sound as a member of your team.
What else can you do besides answering the phone?
Pretty much anything! We can do light intake, webform filling, schedule appointments, take messages, patch calls, provide information, and more! Everything is included in our plans so you do not have to pay extra!
How much will this cost me?
That depends on how many calls you get! Our smallest plans are only $79 per month. But on average, our clients pay between $149 and $279 per month!
What is guaranteed with this service? Will I get my money back?
How do I make a payment?
Payment is made via credit card. Once you have completed the 2 week free trial. We will collect your card information securely and our payment processor will run it every month through the duration of your tenure as our client.
How much time does it generally take to solve inquiries?
Our supervisors are available 24/7/365. They should be able to solve any basic inquiry within 24 hrs or less. We are part of your team and we need to respond as such!
What happens when I'm not available to take calls?
When we patch calls, we do so through a “warm transfer.” This means that we will call you first and let you know who is on the line. If we cannot reach you, we will get back to the client and inform them you are currently unavailable or on another call and take a message.
Who will answer my calls?
At Easybee we make sure to hire our own staff, we also train them over the course of 4 weeks to ensure the quality of our service.
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