The Client

Meet Rachel Sachs, an established attorney and the founder of Sachs Law, a firm established in 2017. Sachs Law specializes in elder law, estate planning, litigation, and consumer protection. It operates as a virtual firm based in Ontario. However, Rachel does offer in-person consultations to clients who prefer them, but these are scheduled in advance. This virtual model allows her to effectively serve clients from various locations across the country, expanding her reach significantly.

THE CHALLENGE 

Rachel faced a challenge in efficiently managing her incoming calls and providing quick responses to inquiries. Her experience fielding calls during the workday prompted her to seek a cost-effective and efficient answering service option.

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THE SOLUTION

In her pursuit of a better solution, Rachel discovered Easybee—an answering service that perfectly aligned with her requirements. She was seeking a streamlined procedure to handle calls, and Easybee offered a unique approach with various tiers, thorough screening processes, and even scheduling services.

This collaboration with Easybee significantly improved Rachel's ability to manage her law firm's communication and operational efficiency. It allowed her to focus more on her legal practice, knowing that her calls and scheduling were in capable hands.

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FEATURES

The main features Rachel uses from Easybee's services are

message

Messaging: 

We send messages to Rachel after each call, ensuring she comprehends callers' requests and can promptly respond to them. 

calling

Call Patching: 

We handle the important calls for Rachel, ensuring she remains accessible for high-priority matters.

Scheduling

Scheduling: 

We use a scheduling link to book potential clients. Only our Easybee receptionists can see Rachel's availability.

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THE RESULTS

Rachel has found Easybee's responsiveness to be impressive. She appreciates how quickly they address any issues in her messages, promptly sending her a note to rectify the problem and requesting the caller to get back in touch for the necessary information. One significant way Easybee has assisted Rachel's firm is by acting as a gateway between her and individuals who are not yet clients. This has saved her a lot of time, especially by allowing Easybee to weed out third-party telemarketers from potential clients.

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Remember that our virtual receptionist service is only available in The United States