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Answering Service vs. Voicemail – What’s the Advantage?
Answering Service vs. Voicemail – What’s the Advantage?

You might think your business is doing just fine with voicemail. You answer your customer’s calls and always return calls as quickly as possible. But did you know that over 80% of callers won’t leave a voicemail? This means you could have an even higher…

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The Importance of an Excellent Telephone Manner
The Importance of an Excellent Telephone Manner

How you handle your company's calls is just as important as how you deal with your customers in person. If customers don't feel like they are important to you over the phone, they will quickly go to your competitors. Good customer service is vital to…

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Improve Communication Skills With Your Customers
Improve Communication Skills With Your Customers

Communication helps us build better relationships by allowing us to share our ideas, needs, and experiences. It is the road through which we connect with one another. This is true in all corners of life. This includes the workplace. You may be great at what…

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What is a Virtual Receptionist, and How Does it Work?
What is a Virtual Receptionist, and How Does it Work?

Are you constantly leaving customers on hold or sending them to voicemail? Did you know that you're probably losing many new potential clients? Customers today want instant gratification, meaning no long hold times or voice mails. You need a virtual receptionist, but most people don't…

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Creating a Strong First Impression with a Live Answering Service
Creating a Strong First Impression with a Live Answering Service

The last thing your customers want when they call is to get voicemail or automated customer service. They want a live person to answer their call and help them. Creating that positive first impression is the best way to create loyal customers. If your business…

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How to Make Sure your Customers are Happy at the End of Every Call
How to Make Sure your Customers are Happy at the End of Every Call

Customer satisfaction can be tough to get when you don’t have the right pieces in place. Clients today want the best service no matter where they go. If they don’t get it, they will move on to another business that will provide better service. Your…

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The Importance of a Friendly Script for a Phone Answering Service
The Importance of a Friendly Script for a Phone Answering Service

How you talk to your clients on the phone can set the tone for your business. If clients don’t feel ‘warm and fuzzy’ when calling you, they are unlikely to do business with you in the future. Clients want to know they’ll get the answers…

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Improve your Brand’s Reputation with an Answering Service
Improve your Brand’s Reputation with an Answering Service

Your brand’s reputation will make or break your business. With social media and review sites today, anyone can tear your business down with just a few words! That’s why your brand reputation is so important. But keeping it up can be a lot of work.…

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Customer Satisfaction is the Key to Success and an Answering Service can Help
Customer Satisfaction is the Key to Success and an Answering Service can Help

You could build the best business idea, but without great customer satisfaction, your business won’t go anywhere. It’s a proven fact. Customers want to feel heard and seen. They don’t want you to look at them like a dollar sign and move on – they…

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